Canceling an accepted or confirmed booking for unmotivated reasons leads to serious disruption for dog owners and their pooches. It will be a disappointing experience for owners that will likely not turn into new customers for your sitting business. As per our cancellation policy, if this is your first unmotivated cancellation it will result in a warning unless there are extenuating circumstances. Repeat unmotivated cancellations may result in removal from the platform.

GoFetch understands the need for exemptions to the above when extenuating circumstances arise. Examples of that include but are not limited to the death of a direct relative, natural disaster, or some other catastrophic event that makes you unable to provide the agreed upon service.

Best is to notify GoFetch so they can help and assist the DogOwner in finding another sitter solution.